SHIPPING & DELIVERY
All orders are sent from Sydney, Australia. All standard and express parcels are packed and sent via Australia Post and do not require ‘Signature on Delivery’. All orders (except pre-orders) are packed and dispatched within 3 working days. We will email you a tracking number within 1 business day after your order is sent. Once parcels are listed ‘delivered’ through Australia Post tracking, we will no longer be held responsible for any parcels claimed lost. If you wish to ship with any other service, including adding a signature on delivery, please email us at firstname.lastname@example.org
Jord Sleep offer FREE standard delivery within Australia for all orders over $250. For all other orders, we charge a flat rate of $10 per parcel for standard delivery and $15 per parcel for express delivery within Australia. For all orders to NZ, we charge a flat rate of $20 for standard shipping. For any questions regarding further International Shipping, please contact us.
Estimated Delivery timeframes for Australia are 2-7 business days from dispatch for standard shipping and next business day from dispatch for express shipping.
Estimated Delivery timeframes for NZ are 5-10 business days from dispatch for standard shipping.
Unfortunately, we cannot guarantee that you will receive your package within the time frames above. Estimated delivery times are to be used as a guide only and are based on the information provided by Australia Post. Please also note that these estimates are for most metro areas – please see auspost.com.au for more information.
RETURNS & REFUND POLICY
Jord Sleep do not offer refunds for change of mind. We will gladly exchange any full price item if we are contacted via email at email@example.com within 1 week of receiving the item for a return authorisation number. Once the return authorisation number is given to the customer, the item must be returned back to Jord Sleep within 2 weeks of the purchase date at the purchasers own expense. For any exchange the purchaser will be re-billed the shipping fee prior to dispatch.
Items should be in the original condition, unworn, unwashed or used in anyway and returned in the original condition, including any tags and packaging. Any item returned not meeting these conditions will automatically be shipped back to the customer with no return granted.
Store credit may be issued at the purchasers request. Store credits will last 6 months from the date of issue. Items bought with store credit will be handled like any regular order made. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days via email to arrange an agreeable alternative item, a backorder or a full refund.
Sale items will not be accepted for return, exchange or credit note.
Every product we send out is initially quality controlled before dispatch. However, if you have received a product with a manufacturing fault we will happily repair, replace or refund the item as long as it has been returned within 30 days of purchase. For full details on faulty products, please see our terms and conditions page here.